FAQs

Golden yellow Australian wattle flowers glow in the sunlight.

Shipping

Where do you ship from?

All of our orders are despatched from our warehouse in Melbourne, Australia via Australia Post.

How much is shipping?

We offer free registered mail on all orders over $100.

Registered mail: $9.95
Express post: $14.95

Do you ship internationally?

For all enquiries regarding international shipping, please email info@maltandbrew.com.

Click & collect?

Currently we do not offer click and collect services from our warehouse.

Returns

What happens if my order breaks in transit?

In the unlikely event that your glassware is broken in transit, we will replace the glass free of charge as soon as we are notified. No need for a return.

How long do I have to make a return?

We require to be notified within 30 days of delivery for a return to be arranged.

Glasses

Are your glasses dishwasher safe?

All of our glassware must be handwashed.

Does your crystal contain lead?

No. All of our crystal glassware (including decanters) are made using lead-free crystal.

Lead-free crystal replaces lead with barium oxide, zinc oxide and magnesium oxide. This creates a stronger crystal glass than leaded crystal, whilst maintaining similar qualities.

Research has shown that it is NOT safe to store wine, whisky or any spirits in leaded crystal and caution should be used when purchasing decanters, especially from vintage stores.

Can my order be gift-wrapped?

Yes! We offer a gift wrapping service here.

Do all glasses come in a wooden box?

Not all of our glasses come packaged with a wooden box. You can find wooden box glasses here and glasses without here.

Do you offer engraving?

At this time we do not offer engraving. We have had customers who have successfully had our glasses engraved externally by professionals, but we cannot issue a return in the case of breakage.

Promotions

Can I use two coupons at once?

Unfortunately we currently do not run promotions that allow two coupons to be used in the same checkout.

Need some help? Let us know.

We aim to reply to messages within 2 business days.

Postal Address

PO Box 352

Emerald, VIC 3782

Australia

Contact Hours

Mon-Fri: 9:00 - 17:00

Sat: 9:00 - 12:00

Sun: Closed